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Training & Operations Coordinator Needed At PayLease Full-time Job

8 months ago Training San Diego   226 views
Job Details

About the role:

The Training & Operations Coordinator (TOC) is a client facing, training position. The TOC’s primary objective is to manage the effective implementation of training programs for PayLease clients. The TOC is responsible for overseeing, designing, developing,coordinating and running both large and small-scale training programs. The TOC will work closely with the on-boarding, product and support teams to assess client training needs, maintain training materials and update curriculum as needed. TOC is also responsible for administering PayLease’s internal and external training and FAQ article platform within Sales force Service Cloud.Along with providing excellence in service, the TOC will meet both team and personal goals as defined by the role’s supervisor.

Why you should work here:

  • The company culture is incredible
  • We're exceptional people doing remarkable work
  • PayLease is committed to success and will provide you with all the tools and resources necessary to meet our goals
  • You’ll contribute best-in-class training techniques while expanding your Paylease product and integration knowledge
  • Unlimited access to Vista best practices
  • Fun company events and in-office perks
  • Flexible, uncapped paid time off
  • Exciting career-pathing opportunities within the Operations organization

What you’ll do here:

  • Design and develop comprehensive programs for client training, including product, compliance and best-practices training
  • Curate and maintain training content, documents, webinars, and own the client training system
  • Select the ideal training methods for the client audience (webinar, video, in-person, training manual, etc.)
  • Assist in marketing training opportunities to clients in a compelling way that encourages participation
  • Record and publish training webinars to client facing portal
  • Utilize training best practices and education principles, including andragogy theory and practice
  • Analyze and incorporate new training methods and techniques on a recurring basis
  • Develop and prepare educational/training aids and materials, as needed
  • Continually evaluate the effectiveness of training courses and provide summary reports to management, determining impact of training programs on corporate goals
  • Collaborate with and liaise with various client and team experts regarding instruction and training materials, planning and cadence
  • Maintain a database of curriculum, materials and training records
  • Organize and conduct train-the-trainer sessions for clients’ in-house trainers when necessary
  • Mapping out training plans and schedules for the various product sets and integrations

About you:

  • Bachelor’s Degree preferred, but not required
  • Excellent project management skills
  • Outstanding communication skills – verbal and written
  • Excellent client-facing skills, including the ability to positively influence clients and colleagues
  • Demonstrated ability to take initiative to find and implement solutions
  • Adequate knowledge of learning management systems and web delivery tools
  • Familiarity with traditional and modern training methods and techniques
  • Excellent MS Office Skills (Word, Excel, Outlook, PowerPoint)
  • Experience with Salesforce.com, CRM software
  • Advanced organizational skills with the ability to handle multiple assignments
  • Ability to work both independently and as part of a team
  • Positive, upbeat, creative and persuasive personality

Company Description
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