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Training Coordinator Chile Needed At GP Strategies Corporation Full-time Job

8 months ago Training Columbia   196 views
Job Details


Provide high quality training program coordination & administration for a global manufacturing customer by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks.Other duties may be assigned.

  • Adjust training schedule on a periodic basis based on client needs, class wait lists, and other relevant factors.
  • Proactively monitor class offerings, wait lists, and requests, and propose class recommendations to customers.
  • Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.
  • Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.
  • Routinely communicate and coordinate with training providers during course intake.
  • Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).
  • Enter and adjust data in the customer’s LMS as needed.
  • Create, run, manage and distribute both standard and ad hoc report requests.
  • Document and communicate training course information in various formats.
  • Support customer and vendor questions related to training offerings.
  • Meet or exceed established service level agreement (SLA) metrics.
  • Coordinate and communicate with geographically dispersed team via email, phone, teleconference and WebEx/Skype.
  • Support and participate in continuous improvement and relentless root cause analysis (RRCA) activities.


  • Demonstrated proficiency in customer service, quality, and continuous improvement.
  • Superior organizational skills, task management, time management, and attention to detail.
  • Must be professional, well spoken, and able to interact with customers at all levels.
  • Superior communication skills promoting a collaborative, flexible, and creative environment.
  • Analytical and detailed oriented.
  • Ability to work independently and in a team setting.
  • Skilled user of MS Excel, Outlook, Word and other web-based applications.


  • Minimum of 3 years experience in Training Administration or Learning & Development.
  • Experience with data management/storage, workflow management, and/or custom software applications (such as SharePoint, InfoPath, ServiceNow, Oracle Service Cloud, or Intuit’s Quick Base) is a plus.
  • Bachelor's degree.
  • Advanced English (spoken and written)
  • SABA Learning management system (LMS) experience preferred.
  • Training and/or familiarity with formal quality programs is a plus.

Company Description
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