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Specialist, Client Success Management Full-time Job

5 months ago Marketing & Communication Cincinnati   173 views
Job Details

The Client Success Specialist functions as an experienced Project Manager on moderately complex research programs. This position monitors project status and provides updates to team members.

Essential Functions/Core Responsibilities

  • Manages projects through all phases, including initial launch on schedule
  • Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders
  • Develops survey instruments, leveraging established materials and custom enhancements
  • Performs quality control functions, ensuring work products with minimal/no errors
  • Collaborates effectively in cross-functional project team
  • Follows established research processes in semi-structured work assignments
  • Manages moderately complex research programs with supervision
  • Provides support to more senior team members on complex programs
  • Participates in analytic planning meetings
  • Contributes to best practice development

Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with two to four years of related experience preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize and meet timelines on deliverables
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Knowledge of marketing research principles and practice

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Location:

USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time

Company Description
Best In Class Customer EngagementWe are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. Through our operating philosophies we deliver improved outcomes for our clients.