Social Services Worker/Trainee - Lexington Full-time Job4 months ago - Sales & Services - Lexington-Fayette - 324 views
Do you have a passion for making a difference in fellow Nebraskan's lives? Are you results driven and enjoy contributing to the success of your team? Nebraska Department of Health and Human Services (DHHS) is looking for excellent customer service-skilled individuals to join our Medicaid and Long-Term Care (MLTC) as part of our Medicaid Expansion plan.
$14.89/per hour as a Trainee $17.05/per hour as a Worker
Hours: 9:30 am - 6:30 pm, Monday - Friday.
Examples of Work
As a Social Service Worker your day would include:
- Interaction via telephone with customers of varied socio-economic levels
- Collecting financial and demographic information
- Access computer databases to update, document and verify customer information accurately
- Providing an exceptional customer service experience to our MLTC customers
Qualifications / Requirements
REQUIREMENTS: Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR a combination of education and experience in any of the above areas.
PREFERRED: Call Center Experience or demonstrated experience in a customer contact setting; demonstrated computer experience, MS Excel, MS Word; Outlook, database experience a plus; phone based customer service
OTHER: Mandatory attendance during initial 8 week classroom training. Valid driver's license or the ability to provide independent authorized transportation.
Knowledge, Skills and Abilities
Knowledge, skills and abilities Knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, have the ability to learn quickly and successfully via webinars and on-line courses. Must have good time management skills and be able to set and manage priorities.
Enjoy the benefits of working for the State of Nebraska. Nebraska offers a comprehensive package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.
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