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Social Services Worker/Trainee - Lexington Full-time Job

4 months ago Sales & Services Lexington-Fayette   324 views
Job Details

Do you have a passion for making a difference in fellow Nebraskan's lives? Are you results driven and enjoy contributing to the success of your team? Nebraska Department of Health and Human Services (DHHS) is looking for excellent customer service-skilled individuals to join our Medicaid and Long-Term Care (MLTC) as part of our Medicaid Expansion plan.

$14.89/per hour as a Trainee $17.05/per hour as a Worker

Hours: 9:30 am - 6:30 pm, Monday - Friday.

Examples of Work

As a Social Service Worker your day would include:

  • Interaction via telephone with customers of varied socio-economic levels
  • Collecting financial and demographic information
  • Access computer databases to update, document and verify customer information accurately
  • Providing an exceptional customer service experience to our MLTC customers

Qualifications / Requirements

REQUIREMENTS: Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR a combination of education and experience in any of the above areas.

PREFERRED: Call Center Experience or demonstrated experience in a customer contact setting; demonstrated computer experience, MS Excel, MS Word; Outlook, database experience a plus; phone based customer service

OTHER: Mandatory attendance during initial 8 week classroom training. Valid driver's license or the ability to provide independent authorized transportation.

Knowledge, Skills and Abilities

Knowledge, skills and abilities Knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, have the ability to learn quickly and successfully via webinars and on-line courses. Must have good time management skills and be able to set and manage priorities.

Enjoy the benefits of working for the State of Nebraska. Nebraska offers a comprehensive package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.

Check out all that the State of Nebraska has to offer!

This link will take you to the benefits currently offered to permanent employees.

http://statejobs.nebraska.gov/benefits.html

Company Description
Wellington is a village just west of West Palm Beach in central Palm Beach County and 66 miles north of Miami. As of 2017, the city had a population of 64,848 according to the U.S. Census Bureau, making it the most populous village in the state. It is the fifth largest municipality in Palm Beach County by population.