Senior Word Processor Full-time Job1 month ago - Sales & Services - Bethesda - 100 views
The Word Processor III shall provide scheduling and administrative support to the Behavioral Health Department for the Walter Reed National Military Medical Center, Bethesda, Maryland and Fort Belvoir Community Hospital as needed.
Duties and Responsibilities:
- Receive patients and visitors in the OPTEMPO clinic, clarifying needs and directing them accordingly to:
1) ASAP Rehabilitation Service
2) Employee Assistance Services
3) ASAP Base Operations Services
- Receive and screen telephone calls, responding to basic questions regarding services and hours of operation, routing
- clinical calls.
- Provide intake and follow up forms to patients and inform them as needed regarding basic intake procedures.
- Maintain minutes for weekly administrative meetings.
- Maintain log of work orders and tracks progress.
- Inventory, maintain and order office supplies upon Government approval.
- Coordinate mail pickups, parcel deliveries, and other post-office requirements for the clinic.
- Establish and maintain office filing system in accordance with MARKS/MEDCOM guidance. Ensure that files are destroyed in accordance with pertinent regulations.
- Send, receive and distribute faxes.
- Coordinate preparation for JCAHO surveys and staff assistance visits.
- Enter preliminary information into the Drug and Alcohol Management Information System (DAMIS). Request background information from the Army Center for Substance Abuse Program (ACSAP). Conduct DAMIS background checks and provide staff with appropriate documentation of searches, upon Government approval.
- Book appointments and check-in patients upon arrival.
- Reconcile end-of-the-day workload accountability, clearing no-shows, completing ADS, and cross-checking staff to minimize delinquencies.
- Maintain accurate rosters for coding patient appointments.
- Provide weekly, monthly and quarterly summary reports for WRNMMC, MEDCOM and NARMC accountability.
- Conduct breath testing, maintaining accurate lists and document compliance, communicating findings to staff.
- Maintain up-to-date patient, staff, and command rosters.
- Compile weekly and monthly reports on patient compliance with breath testing and urinalysis testing.
- Log data for clinical reports (ex. Peer reviews, chart audits, etc.).
- Type and edit word-processing and spreadsheet documents for Government review and signature.
- Maintain log of work approximately 50 orders and tracks progress.
- Book 140 appointments and check-in patients approximately 50 daily.
- Provide an average of 8,000 administrative support actions annually
- Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
- High School diploma or Associates Degree.
- Three (3) years of experience with standard office administrative functions.
Knowledge, Skills and Abilities:
- Knowledge of HIPAA rules and other program-specific requirements regarding patient rights, privacy and confidentiality.
- Proficiency with Microsoft Office Programs, to include Word, Excel, Outlook;
- Knowledge of or willing to be trained on CHCS.
- Good oral and written communication skills as well as organizational management skills.
- Ability to display great tact and diplomacy both in person and on the phone.
- Maturity in maintaining personal bearing in dealing with challenging patient population.
- Knowledge of military rank structure.
- Attention to detail.
- Comply with urinalysis for drug testing twice a year, at least every six months.
- Have or be willing to obtain Life Support Automated External Defibrillator (BLS/AED) resuscitative medicine training certificate. Resuscitative medicine training provided by the Joint Medical Training Facility (MTF) or Center.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
- The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
- During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.