Sales Associate/ Clerk Full-time Job5 months ago - Banking - Chico - 147 views
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POSITION TITLE: Retail Associate
DEPARTMENT: Chico ARP Regional Program
LOCATION: Oroville, CA
REPORTS TO: Store Manager; Operations Manager
FLSA Status: Non-exempt (hourly)
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
A. BASIC PURPOSE
The purpose of this position is to assist in the daily operations of a thrift store retail outlet, customer service, cash handling, stocking and processing donations.
All incumbents accepted for the position of Thrift Store Clerk will also be trained for the position of Sorter and will interchange positions as needed.
Primary responsibility is to create and maintain a friendly, inviting, clean and professional atmosphere that encourages customers to want to frequently return The Salvation Army to make purchases. The manager is expected to be proficient in customer service, personnel, merchandising, and administrative duties to be an exceptionally responsible person. The ultimate test of a manager’s success is sales that are steadily increasing.
The Salvation Army with its mission wants to be a blessing to the communities and individuals they serve. We are part of a team effort and the stores are on the front line of this ministry, which the ARP and the Corps are partnering to help meet the human needs.
I. CUSTOMER SERVICE
A. Insure that every customer is properly greeted and acknowledged
B. Insure that every customer is given assistance locating items
C. Insure that customers are directed regarding any items they may have for donation
D. Insure that customers are acknowledged for their patronage
E. Insure that employees are treated in a friendly and enthusiastic manner
F. Diplomatically handle customer complaints and concerns regarding store policy and procedures; maintain at all times Salvation Army standards for quality and customer relations
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Cash Register/POS system
- Cash handling opening and closing procedures
- Great customer service (friendly, polite, and helpful attitude)
- Keep clothing racks stocked, neat, and orderly.
- Stock household and other miscellaneous items
- Stock shoes, purses, belts, hats, books.
- Keep aisles clean, clear, and picked-up
- Keep shelves clean, orderly and stocked.
- Participate in general store housekeeping (i.e. vacuuming, sweeping, and general cleaning)
- Remove merchandise according to policy
- Process merchandise/donations upon request
- Help accept donations upon request.
- Other assigned duties
The Salvation Army expresses its faith through charitable action by working at the heart of communities across the UK and the Republic of Ireland. We have 750 community churches and social centres where we offer friendship, practical help and support to some of the most disadvantaged people in our communities.