Police Desk Clerk - Limited Term Full-time Job4 months ago - Office Management - Oregon City - 159 views
The City of Portland's Portland Police Bureau is seeking Police Desk Clerks.
Police Desk Clerks provide extensive customer service to a variety of internal and external stakeholders. Many of the contacts are sensitive, stressful and confidential in nature. A Police Desk Clerk assists officers within the Bureau by accessing and supplying confidential information and administrative support. Therefore, incumbents are required to pass an in-depth background investigation. Services to the public include, but are not limited to, responding to inquiries and complaints both in person and over the phone. A successful candidate must be able to remain calm in emergency or highly volatile situations.
Responsibilities include: performing multiple tasks while dealing with frequent interruptions, accessing a variety of computer systems in order to provide support to officers and the public, as well as researching, retrieving and reporting information as needed. Positions are located in the three (3) precincts (East, North, and Central) within the Police Bureau. Police Desk Clerks are expected to carry out their individual responsibilities with initiative, independence and creativity. Police Desk Clerks must exhibit integrity, honesty, punctuality and regular work attendance.
Police Desk Clerks must obtain Law Enforcement Data System (LEDS) Certification within three (3) months of hire. Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays.
The resulting eligible list will be used to initially fill 3 Limited Term positions. This eligible list may also be used to fill future permanent positions as they become available.
Persons appointed to limited term positions will be designated as limited duration employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.
This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to https://www.portlandoregon.gov/bhr/27840 and click on the appropriate link. External applicants start at the entry salary rate.
Why join the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
All of the following minimum qualifications are required for this position:
- Ability and experience rapidly assessing critical and stressful situations involving the public using sound judgment, problem-solving and decision-making skills including identifying issues and alternative solutions.
- Ability and experience adapting to diverse situations and people while establishing and maintaining effective interpersonal relationships.
- Ability and experience managing priorities using various multi-tasking skills.
- Knowledge and experience using multiple computer applications such as Microsoft Office, Internet Explorer, and other databases in order to provide information to officers and the public as appropriate.
- Skill and experience utilizing written and oral communication skills with strong attention to detail.
- Ability and experience learning and communicating rules, regulations and procedures to properly inform the public.
Applicants must also possess:
- Ability to successfully pass an in-depth background investigation.
- Ability to be LEDS certified within 3 months of hire.
The Recruitment Process
An evaluation of each applicant's training and experience, as demonstrated in your resume and responses to the supplemental questions weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Some positions may require those placed on the eligible list to complete and sign a criminal background statement before being considered for employment.Recruitment Timeline:
- Position Posted: 03/02/20 - 03/13/20
- Applications Reviewed: week of 03/09/20
- Eligible List: week of 03/16/20
- Selection Phase Begins: Tentatively the week of 04/06/20
Please note: All timelines are approximate and subject to change.
Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions: Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your resume should support the details described in your responses to the supplemental questions.
- If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
Please note, all completed applications for this position must be submitted no later than 11:59 pm, on the closing date of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.
Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass
Teresa Dahrens, Senior Recruiter
Bureau of Human Resources
An Equal Opportunity / Affirmative Action Employer