Patient Acnt Rep 2 - RM Full-time Job5 months ago - Medical & Healthcare - Louisville - 165 views
The goal of the Patient Account Representative ll is to successfully resolve accounts.
Contact patients by telephone and screen them for state, county and Federal assistance programs.
Screen patients for eligibility programs on the state and Federal levels
Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
Start the application process when possible
Advise patients of the appropriate assistance program(s) to best suit their individual needs
Provide detailed instructions to patients in regard to securing all available program benefits
Advise patients of program time limitations and ensure that all deadlines are met
Complete all necessary steps in locating patients and involving the outside field staff when necessary
Obtain all necessary information from patients upon the initial contact when possible
Record thorough and accurate documentation on patient accounts in the CUBS system
All documentation in the CUBS system should be clear and concise
Maintain a positive relationship with patients throughout the entire application process
Assess the status and progress of applications
Contact government agencies when necessary
Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.