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Patient Acnt Rep 2 - RM Full-time Job

5 months ago Medical & Healthcare Louisville   165 views
Job Details

The goal of the Patient Account Representative ll is to successfully resolve accounts.

Contact patients by telephone and screen them for state, county and Federal assistance programs.

Screen patients for eligibility programs on the state and Federal levels

Identify all areas of patients’ needs and direct them to the appropriate agency for assistance

Start the application process when possible

Advise patients of the appropriate assistance program(s) to best suit their individual needs

Provide detailed instructions to patients in regard to securing all available program benefits

Advise patients of program time limitations and ensure that all deadlines are met

Complete all necessary steps in locating patients and involving the outside field staff when necessary

Obtain all necessary information from patients upon the initial contact when possible

Record thorough and accurate documentation on patient accounts in the CUBS system

All documentation in the CUBS system should be clear and concise

Maintain a positive relationship with patients throughout the entire application process

Assess the status and progress of applications

Contact government agencies when necessary

Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.

Company Description
Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's "Hot player" list of offshore outsourcing companies. It operates on a global delivery model which includes over 15,000 employees across India, US, UK, Argentina and the Philippines. Firstsource is listed on India's leading stock exchanges, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).