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Operations Specialist Full-time Job

2 months ago Public Service Atlanta   97 views
Job Details

Summary

This position is located in the Consumer Financial Protection Bureau, Division of Supervision, Enforcement, and Fair Lending; Office of Supervision

See our tips on the application process and printable checklist to ensure each step of the application is completed.

Responsibilities

The following are the duties of this position at the CN-40(Broadly equivalent to the GS-09). If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

  • Perform a range of administrative operations support activities on behalf of Regional team members. Serve as a liaison between the Regional Office and other areas of the Bureau to ensure coordination and assistance on administrative matters to meet the needs of the Region.
  • Develop, draft, and maintain Regional communications materials, such as templates, organizational charts, the Region’s intranet site content, all-hands materials, staff emails and memoranda, talking points, distribution lists, emergency contacts, etc.
  • Identify messaging needs, makes recommendations for important content to share, and drafts communications that draw on cleared materials and other critical sources. Oversee incoming and outgoing correspondence by determining necessary actions; routing and tracking items; reviewing all outgoing written materials for proper format, grammar and conformance with established policies, procedures and templates; following up personally as needed; and escalating significant items to the attention of appropriate staff members.
  • Provide subject matter expertise and knowledge of the Bureau functions and policies, provide accurate and timely advice and support as necessary to implement policies, directives, and instructions. Conduct background research in response to individual or team questions about operational policy, processes, and guidance. Provide recommended solutions based on that research and identifies best practices for enhanced processes in the future. Provide training to individuals and groups on policies, systems, and processes. Training and advice may include the following areas: timekeeping (WebTA), purchasing (P-card and Citi portal), mail handling, security, emergency/continuity of operations, technology asset management, travel/travel cards, premium pay, performance management (InCompass), and recruitment/hiring.
  • Coordinate and facilitate onboarding and regional orientation for new employees, including, but not limited to developing agendas, managing workspace on behalf of Facilities, processing onboarding and benefit information, ensuring IT and other equipment is provided to employee, doing badging, providing training on administrative areas, such as travel and timekeeping, and answering questions around operational and administrative matters to ensure that those personnel are fully aware of the Bureau’s administrative processes and requirements.

Requirements

Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or U.S National
  • Public Trust background investigation will be required

The experience may have been gained in either the public or private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

This opportunity is also open to Status eligibles under Announcement 19-CFPB-215-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized experience: For the CN-40, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-30 grade level in the Federal service (For qualification purposes, the CN-30 is broadly equivalent to the GS-07). Specialized experience for this position includes:
• Assisting with planning and executing large-scale office-wide events (e.g., All Hands meetings, orientations, awards and recognition, and career developmental training sessions, etc.); AND
• Collecting, compiling, and/or tracking data in support of office operations; AND
• Conducting research on policies, processes, and best practices to respond to questions or enhance operational efficiency; AND
• Providing training to individuals and groups on policies, systems, and/or processes; AND
• Communicating orally and in writing to advise individuals or groups on policies, systems, and/or procedures.
OR
Education: You may substitute education for specialized experience as follows: Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. Education must demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
You may qualify by a combination of experience and education described above that together meets the equivalent of one year of experience.

Specialized experience: For the CN-30, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-22 grade level in the Federal service (For qualification purposes, the CN-22 is broadly equivalent to the GS-05). Specialized experience for this position includes:
• Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; AND
• Plan and organize work; AND
• Communicate effectively orally and in writing.
OR
Education: You may substitute education for specialized experience as follows: One full year of graduate level education or superior academic achievement. Education must demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
You may qualify by a combination of experience and education described above that together meets the equivalent of one year of experience.

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of “Cover Letter”.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

Company Description
The Consumer Financial Protection Bureau is an agency of the United States government responsible for consumer protection in the financial sector