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Medical Call Center Agent Needed At Zotec Partners Full-time Job

2 weeks ago Medical & Healthcare Carmel   32 views
Job Details

Make a difference…

Zotec Partners, a leading high-tech healthcare company providing complete physician revenue cycle management through innovative solutions, is looking for a Medical CallCenter Agent who embodies our core culture of: passion, persistence,people, predictability and perspective.

As a Medical CallCenter Agent, you will be responsible for answering patient calls regarding their bills, insurance EOBs, payment plans, etc. This is a fast paced, heavy volume position.

What you'll do:

  • Provide exceptional customer service to patients by explaining benefits and answering questions
  • Walk patients through problem solving process
  • Provide initial triage and troubleshoot billing inquiries; escalate as necessary
  • Ensure proper recording, documentation and closure
  • Maintain and improve quality results by adhering to standards and guidelines
  • Contribute to the Zotec goal of delighting our clients and making a difference
  • Complete all other duties as assigned

What you'll bring to Zotec:

  • High school diploma or equivalent
  • Experience in a call center or heavy customer-oriented environment and work in an office setting desired
  • Excellent customer service skills required
  • Ability to understand, analyze and interpret complex documents
  • Proficient MS Office skills
  • Attentive to detail
  • Excellent written communications and organizational skills
  • Exceptional verbal communication and interpersonal skills
  • Flexible mentality; willing and capable of performing varied tasks and adapting to change
  • Able to work in a team environment
  • Professionally exercises discretion and independent judgment in day-to-day work

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team.If you are an original thinker and opportunity seeker, if you'd like to use your strong business savvy in a new way, we'd like to talk to you! Apply Now!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer

Company Description
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