IT Technical Support Needed At ABC Supply Company Full-time Job8 months ago - IT & Telecoms - Beloit - 178 views
Job Title: ITNSC Technical Support
ABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for IT NSC Technical Support Level 1 Associate to join our Beloit Team.
The IT NSC Technical Support associate is a Level 1 support has the responsibility to support a wide range of technical support and consulting to our Associates.The IT NSC Technical Support associate serves as the front line technical system support and acts as a focal point for all problems with hardware and basic software applications.
The IT NSC Technical Support associate provides expert technical consulting,advising, and system services in support of ABC Supply’s Point of Sale systems,Microsoft and Apple systems, telecommunications, network access, Microsoft Active Directory Services, email, and mobile technology.
The IT NSC Technical Support associate will resolve problems, monitor activity in correcting problems related to software, hardware and networking to ensure satisfactory results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act upon inbound phone calls or emails from end users with technical support issues and/or questions.
- Document individual issues and resolutions, and propose solutions for wide spread use in an internal knowledge base or self-serve portal.
- Work with other team members to resolve issues, either assigned to them or to other team members needing assistance.
- Follow previously defined scripts to guide users towards issue resolution. Update the scripts as relevant.
- Interact with outside vendors to resolve network outages and coordinate resolution.
- Interact with other departments when issue resolution needs to be escalated to Level 2 and beyond.
- Strong multi-tasking skills.
- Excellent oral (phone) communication skills.
- Ability to work well with other team members.
- Education: Earned or in-progress IT related degree and/or certification.
- Professional Experience: 1-2 years of IT support experience.
- Such alternatives to the above qualifications as the Company, in its discretion, may find appropriate and acceptable
ABC Supply is a 13 time Gallup Great Workplace Award Winner and offers a competitive wage and a great benefit package to eligible associates. If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!
Equal Opportunity Employer / Drug Free Workplace
Job Type: Full-time