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Information Receptionist Full-time Job

5 months ago Sales & Services Silver Spring   162 views
Job Details



This position is located on the Ocala National Forest; Lake George Ranger District.

This position is located on a Forest Service unit to provide information receptionist services.

For additional information about the duties of this position, please contact Leigh Ostin 352-625-2520 X2504 or by email at leigh.ostin@usda.gov.


  • Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency.
  • Explains rules relating to the use of recreational areas and their facilities.
  • Explains methods of preventing forest fires. Answers questions regarding fuelwood inquiries.
  • Prepares Bills for Collection and transmits cash to Unit Collection Officer.
  • Transmits, receives, and acknowledges electronic mail and messages and make distribution.
  • Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4's (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements.
  • Is responsible for correct spelling, grammar, capitalization, and punctuation, and for applying routing and clearance procedures.
  • Composes letters and mails appropriate material in answer to inquiries from the public on recreation opportunities, or Forest Service history.

Travel Required

Occasional travel - Occasionally with overnight lodging will be required for meetings, trainings, workshops, and field/site visits and reviews.

Supervisory status


Promotion Potential


Job family (Series)

0304 Information Receptionist



Conditions of Employment

  • Must be a U.S. Citizen or National.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov


In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-04: You must have one year of general experience. General experience is defined as some of the following:progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled OR successfully completed two (2) years of education above high school.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


This job does not have an education qualification requirement.

Additional information

Career Transition Assistance Plan (CTAP), Interagency Career Transition Assistance Plan (ICTAP) or Reemployment Priority List (RPL): To exercise selection priority for this vacancy, CTAP/ICTAP/RPL candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

Veterans who are preference eligible or who have been separated from the armed forces under
honorable conditions after three years or more of continuous active service are eligible for
consideration under the Veteran's Employment Opportunity Act (VEOA).

Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary and term employees the opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years and the last temporary or term appointment must have been with the Forest Service. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status (such as LWOP) is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.

This is a bargaining unit position represented by the National Federation of Federal Employees, IAMAW.

Company Description
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