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4 months ago Sales & Services Globe   154 views
Job Details


Your Partner For A Stronger Arizona

DES works with families, community organizations, advocates and state and federal partners to realize our collective

vision that every child, adult, and family in Arizona will be safe and economically secure.

Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary

assistance for those in need, and care for the vulnerable.



605 South 7th Street, Globe, Arizona 85501



The Division of Benefit and Medical Eligibility is seeking compassionate, caring individuals to provide customer service to help Arizonans reach their full potential through temporary assistance.

On a daily basis you will:

  • Conduct in-person interviews while inputting client information into the electronic computer systems
  • Provide excellent customer service to clients, in a fast paced office environment
  • Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens
  • Ensure all information is correctly obtained and captured in multiple system applications to complete the benefits determination process
  • Verify client information by interacting with internal and external customers and community resources
  • Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy and timeliness
  • Click HERE to see a day in the life of an Eligibility Interviewer

Do you have the ability to?

  • Have regular and reliable attendance to include the first 12 to 20 weeks of uninterrupted training, travel to training may be required
  • Have proficient computer skills including data entry, accessing the internet, email, MS Office and/or Google G-Suite applications
  • Apply basic mathematical skills to determine public assistance eligibility
  • Maintain excellent listening, writing, and verbal communication skills
  • Provide proof of obtaining a High School diploma or GED
  • Be patient and pay attention to detail

Do you have one of the following?

  • At least two (2) years of experience performing customer service related duties
  • One (1) year of experience determining eligibility for loans, financial assistance, unemployment, veterans’ benefits, publicly/privately funded health, counseling, or social services

We offer a competitive benefits package that is unmatched by the private sector including comprehensive health

benefits, paid time off, ten paid holidays per year, tuition reimbursement and much more!

Interested? Apply today at azstatejobs.gov. For questions about this career opportunity, please call Elaine Felix (520) 858-7163 or [email protected] Requests for accommodation(s) can be made by calling this number or by visiting the ADA Job Board.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 858-7163. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

Company Description
The State of Arizona is state-level government and is one of the largest employers in Arizona with over 34,000 employees. The State is comprised of 130 agencies, boards, and commissions, each providing critical governmental or regulatory services to the over 6 million citizens of Arizona. These services are vital to our success as an organization and as a state, so we are consistently looking for top talent to help move State government forward. In addition to rewarding work, the State of Arizona offers competitive salaries, highly affordable benefits, a top ranking retirement program, training and professional development, and a large network within the organization to advance your career.