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DPS - THP - Customer Service Representative, Capitol Full-time Job

4 months ago Sales & Services Austin   134 views
Job Details

DPS - THP - Customer Service Representative, Capitol (00009249)Organization: TEXAS DEPARTMENT OF PUBLIC SAFETY

Primary Location: Texas-AustinWork Locations: AUSTIN R7 CAPITOL PO BOX 13126 1500 N CONGRESS, AUSTIN TX 78701 Austin 78711

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

Travel: No

State Job Code: 0134

Salary Admin Plan: A

Grade: 13

Salary (Pay Basis): 2,514.58 - 2,514.58 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Feb 12, 2020, 6:46:07 AM

Closing Date: Feb 26, 2020, 11:59:00 PM


PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en


Performs complex customer service work. Work involves providing customer service support and receiving and responding to external inquiries for information. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. 15, 36, 42, 56, 68, 88, 89, 92, 01, 41, 3A, 3M


1. Receives, processes, and enters applications for parking permits and electronic access cards into the appropriate database.

2. Communicates with the public in person, by telephone, by e-mail, or fax.

3. Receives and processes payments for parking fees and citations.

4. Researches information to solve customer service problems.

5. Prepares daily deposit paperwork, reconciles petty cash, and verifies for accuracy.

6. Assists in training other staff on the duties of the parking office.

7. May attend training classes on various parking systems.

8. Performs audits of state agency’s card access and parking systems.

9. Reviews and routes mail and other correspondence.

10. May create and maintain activity logs, files, and reports.

11. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.

12. Perform other duties as assigned.



Education – High School Diploma/equivalent.

Experience – Minimum of one (1) year experience customer service, clerical, or administrative support work.

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.


The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Environment: Office;
  • Ambulatory skills, e.g. stand, walk, sit;
  • Hand-eye coordination and arm/hand/finger dexterity;
  • Ability to speak, hear, and exercise visual acuity;
  • Ability to transfer weights of twenty (20) pounds anticipated for this position;
  • Driving requirements: None.

Testing is required for candidates to be considered to go before the oral interview board and will be notified via email provided on the application. Candidates must qualify on the DPS issued typing test with a minimum of 35 words per minute net speed.

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.


State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.

Company Description
Texas Department of Public Safety Careers and Employment