Dispatchers I, II & III Full-time Job1 month ago - Sales & Services - Greeley - 87 views
This listing closes on 3/15/2020 at 11:59 PM Mountain Time (US & Canada).
$23.72 - $26.19 Hourly
Closing date and time
3/15/2020 at 11:59 PM Mountain Time (US & Canada)
Receive citizen requests for emergency service assistance, dispatch emergency service agencies to those requests and to monitor and document the activity of responding agency personnel. Fielding calls from non-English speaking, deaf or hearing/speech impaired, children, the elderly, those with mental stability issues and using the appropriate techniques/resources to effectively communicate with them and gather the information necessary to generate a call for service.
Supervised by Communications Supervisor
Anticipated Academy: May 26, 2020
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)
Essential Duties and Responsibilities:
- MONITORING RADIO CHANNELS FOR RESPONDER ACTIVITY: Post dispatch tracking of all activities related to active calls for service by making appropriate entries into the CAD (Computer Aided Dispatch) system to ensure that unit status is correctly reflected in the call history as well as on the CAD display. This includes recording the status of units as attached, in route or on scene of calls for service, changing the physical location of units as directed by those units, recording all pertinent information pertaining to the call as given by those units in accordance with policy as well as verbally checking the status of units on scene of active calls for service to ensure officer safety. Creating incidents for all unit initiated activities by making entries and logging information into the CAD system. Respond to unit requests for additional resources, additional units, and emergent requests for immediate assistance.
- DISPATCHING CALLS FOR SERVICE: Based on the nature of the call for service and the information contained within the text to determine the correct response to be dispatched based on dispatch and or agency policy. For the safety of responders consideration must be given to the nature of the call, number or persons involved and scene safety concerns such as the presence of weapons, use of alcohol or narcotics by involved persons and the mental state of those involved.
- ANSWERING NON-911 CALLS FROM THE PUBLIC: Gathering information to enter non-emergency calls for service via the CAD system. Providing an explanation of policies and procedures to citizens as needed and when necessary to explain why a call for service is not appropriate for the situation being reported. Explaining the policies and procedures of the agencies for which dispatch services are provided to give citizens a clear understanding of what is going to be done to address their concerns. Answering general questions from the public, providing them with contact information for other agencies when the situations does not fall within the scope of law enforcement, fire department or emergency medical services responsibilities. Diffusing callers who are upset or irate. Initial fielding of calls to be forwarded to supervisors when citizens have complaints against responders and field units.
- ANSWERING 911 CALLS: Gather information to initiate a call for service via the CAD system. Correctly coding the call and selecting the most appropriate call type. Correctly verifying the location. Dealing with callers in a heightened emotional state who may be injured, frightened, angry, depressed, suicidal, manic, under the influence of alcohol, narcotics or other medications. Fielding calls from non-English speaking callers and using Language Line translation services to communicate with the caller. Fielding calls from deaf or hearing/speech impaired callers and using TDD technology or relay services to communicate with the caller. Fielding calls from children, the elderly, those with mental stability issues and using the appropriate techniques to effectively communicate with them and gather the information necessary to generate a call for service. When necessary, use the EMD (Emergency Medical Dispatch) protocol for all calls that are medical in nature and will maintain EMD certification.
- PROVIDE EMERGENCY MEDICAL DISPATCH ASSISTANCE: Gather information and initiate a call for service via the CAD system summarizing the chief complaint in five words or less and within 30 seconds. Based on sometimes limited or vague information given by the caller, ascertain the core medical issue and select the correct protocol script. Using the computerized version of the protocol, guide the caller through the EMD interrogation process. When necessary, provide pre-arrival instructions to the caller which include but are not limited to CPR, choking, childbirth and control of bleeding. If the patient's condition is unstable or if there are hazards present the dispatcher is expected to remain on the line until responding units are on scene.
- PROVIDING SUPPORT SERVICES FOR RESPONDING AGENCY PERSONNEL:
~ Running persons through the Colorado Bureau of Investigation computer data base to search for wanted persons, missing persons, runaway juveniles, persons with restraining or protection orders and persons of interest including persons tagged with officer safety hazards.
~ Running persons through local database to check for the aforementioned items.
~ Running vehicles, license plates, and other vehicle information through the CCIC database to check for associations with wanted or missing persons, checking for stolen vehicles or license plates.
~ Running articles such as guns, stereos, computers and other items through the CCIC database to determine if they have been stolen. Running persons through the Department of Motor Vehicle files via the CCIC interface to check for driving status.
~ Running license plates, VIN number and other vehicle information through the Department of Motor Vehicle files to obtain vehicle listings and registration information.
~ Providing case numbers to active incidents. Providing incident information such as call times and other bench mark times to units for report writing and administrative purposes.
- Making calls to other agencies and entities to request assistance such as calling for a tow truck, contacting social services, the coroner, the water department or building inspections to name a few.
- RECEIVING PHONE CALLS FROM USER AGENCY PERSONNEL: Completing phone requests for information. Giving call times, stop times, custody times and other information needed for administrative and report writing purposes. Recording in CAD units logging on or off duty or changing status via phone. Entering call information, BOLO (Be on the lookout) information, contacting surrounding agencies or other support functions given over the phone at the direction of user agency personnel. Work is observed and reviewed during performance and upon completion.
- Previous experience dispatching for police, fire or ambulance services desirable;
- Two years customer service experience required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively and relay information to customers who are in a state of emotional distress or under the influence.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Necessary Requirements
ADDITIONAL QUALIFICATIONS DESIRED:
- Familiarity with windows computer programs with a minimum typing speed of 35 wpm;
- Familiarity with computer systems and data entry desired;
- Spanish/English bilingual verbal skills highly desired.
- Must be able to obtain and maintain Colorado certification of CCIC/NCIC operation within six months of employment.
- Must be able to obtain and maintain Emergency Medical Dispatching (EMD) certification within six months of employment.
- Must be able to obtain and maintain CPR certification within six months of employment.
- Must pass background and polygraph.
Weld County Government
1150 O Street
Greeley, Colorado, 80631