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Delivery Station Liaison – DFM2 – Ft Myers, Florida, USA at Amazon Services LLC Full-time Job

1 month ago Other Florida City   60 views
Job Details

DESCRIPTION

The address for this location is: 10016 Bavaria Rd. Ft Myers, FL 33913

The schedule for this role will be: Wednesday-Saturday, 8:00 AM - 7:00 PM

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for:

- Communicating with customers directly by phone and by email

- Empathizing with and prioritizing customer needs

- Upholding company values in working with every customer

- Resolving issues and setting appropriate expectations with customers

- Clearly understanding and responding appropriately to the issues that customers present

- Consistently composing a grammatically correct, concise, and accurate written response to customers

- Approaching problems logically and with good judgment to ensure the appropriate customer outcome

- Making quick and effective decisions on behalf of the customer

- Working a flexible, full time schedule (40+ hours per week)

- Performing the following tasks:

  • Carry, lift, push and pull up to 49 pounds

  • Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long

  • Work in an environment where the noise level varies (personal protective equipment provided)

  • Work in an environment where the temperature may vary

BASIC QUALIFICATIONS

Basic Qualifications

  • High School or equivalent diploma

  • Experience with Windows Operating Systems and Microsoft Outlook

  • Familiarity with multiple web browsers, window navigation and instant messenger tools

Preferred Qualifications

  • Previous experience in Customer Service

  • Ability to effectively prioritize work time to ensure efficiency

  • Experience working on a merchandising/brand ambassador team

  • Demonstrates integrity and has track-record of earning trust

Company Description
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