CUSTOMER SERVICES REP Full-time Job4 months ago - Sales & Services - Washington, D.C. - 149 views
This position is located in the Office of Administrative Hearings (OAH). The Customer Services Representative reports to the Deputy Clerk of Court. The primary responsibility of this position is to professionally and courteously attend to agency customers' request for data or information, either by phone, correspondence, or in person, and/or to refer or direct the customers to the appropriate agency staff for additional information.
Duties and Responsibilities
Greets and welcomes all internal/external visitors, in person and by phone, in courteous and professional manner and understands their reasons for coming or calling, needs, and requests. Informs the appropriate agency staff of guests/visitors. Ensures that the OAH Resource Center and reception area are properly organized and that the displays are relevant materials and current magazines or resources for use by visitors and guests. Responds quickly, orally and in writing, to a moderate to high volume of inquiries; provides information to the public concerning OAH programs and services. Evaluates the nature of each inquiry and provides appropriate and accurate information based on the unique circumstances of each individual. Recognizes when necessary to request assistance and makes appropriate referrals and follows up in a timely manner.
Elicits information, with sensitivity, regarding the caller's situation and status under different programs. Directs inquiries or response requests to the proper organizational component or staff member(s) of OAH. Assists, coordinates, and performs assignments and tasks that require information research and gathering. Receives and screens incoming correspondence and determines appropriate action. Assist with helping to maintain information flow and incoming/outgoing correspondence at OAH Resource Center and reception area following office policy and procedures.
Qualifications and Education
Must possess at least one (l) year of specialized experience equivalent to the grade 06 level. Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position.
License and Certification
Work Conditions/ Environment
Work is performed in the normal office setting and is primarily sedentary; however, the incumbent may be required to walk, stand, bend, and carry light items such as case files and papers.
Other Significant Facts
Tour of Duty: Monday – Friday 8:30 a.m. – 5:00 p.m. or Varies
Promotion Potential: No Known Promotion Potential
Duration of Appointment: Career Service Permanent
Pay Plan, Series and Grade, CS-0303-07
Salary Range: $45,718.00 - $60,019.00; based on funding
Collective Bargaining Unit: This position is in the collective Bargaining Unit and represented by AFSCME.
This Position Requires A Pre-Employment verification screening.
Position Designation: This position has not been designated as a part of Chapter 4 of DC Personnel Regulations, Suitability at the time of posting.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Special consideration for LEAP participants