CUSTOMER SERVICE REPRESENTATIVE I Full-time Job4 months ago - Sales & Services - Phoenix - 159 views
Arizona Department of Child Safety
A New Beginning for Arizona’s Children
CUSTOMER SERVICE REPRESENTATIVE I
Adoption and Guardianship Unit
1818 E. Sky Harbor Circle North, Ste. 100
Phoenix, AZ 85034
DCS Mission Statement
Successfully engage children and families to ensure safety, strengthen families, and achieve permanency.
The Arizona Department of Child Safety is in search of a person who has experience providing exceptional customer service, addressing questions and resolving issues.
The Customer Service Representative I will provide support for the Adoption and Guardianship Program, which is responsible for providing support and advocacy to one of the most vulnerable populations of Arizona, the child-welfare population.
- Provides support to DCS Specialist, DCS Supervisors, and adoptive/guardianship families
- Provides coverage for the front desk, and serves as back up to customer service clerks
- Interacts with the public and responds to inquiries on behalf of the adoption and guardianship subsidy program
- Completes monthly reports, maintains logs, files/records, calendar(s), and performs data entry
- Maintains statistical and programmatic information
- Receives and distributes mail
- Prepares cases; in addition to maintaining and updating standard work, and monthly review lists for case managers
- Assists with weekly huddle board updates
- Assists with general oversight of day-to-day office operations
- Performs other duties appropriate to the assignment
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
- Administrative and clerical procedures
- File/record management
- Office procedures and terminology
- Organization and follow-up
- Microsoft Office Suite
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Analyze and develop statistical reports and narrative summary reports
- Work independently
SPECIAL SELECTION FACTOR(S):
Requires possession of and ability to retain a current, valid Level 1, DPS issued FBI finger print clearance card and a state-issued driver's license appropriate to the assignment.
Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see AAC R2-10-207.2).
Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration.
Must be able to secure and maintain clearance from the CPS Central Registry.
- Knowledge of the foster care system
- Bilingual (English and Spanish)
Employment is contingent on the selected applicant passing a background investigation.
We offer a comprehensive benefits package that includes:
- Sick leave
- Vacation with 10 paid holidays per year
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.