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Customer Service Agent (Full and Part-Time Opportunities) Full-time Job

5 months ago Sales & Services Chicago Loop   192 views
Job Details


We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.



Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment

Sell tickets and ensure cabin accommodations

Perform computer and paperwork tasks

Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades

Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security

Processing and securing passenger luggage

May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

Other duties as assigned

Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring


Must be at least 18 years old

Must be authorized to work in the U.S.

Two years of customer service or community service experience required

Possess excellent communication skills (both verbal and written)

Possess exceptional interpersonal skills

Type at least 25 WPM required

Ability to consistently lift 50 pounds required

Flexible to work varied shifts, weekends, holidays required

Able to participate in paid training required

Able to learn and operate a computerized reservation system

Able to adapt to performing work according to set procedures

Able to anticipate needs of others in a fast paced environment

High school diploma or equivalent required


The starting pay is $15/hour, per union agreement

insurance coverage for medical, dental and vision care

401(k) retirement savings plans

monthly and annual incentive bonus plans

paid time off and a generous employee travel program


Submit your application by 2/5/2020 11:59pm (Pacific Time). We'll be happy to see it.


Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 36079

Location Chicago, IL

FLSA Status Nonexempt

Company Description
Alaska Airlines, together with Virgin America and its regional partners, flies 44 million guests a year to more than 115 destinations with an average of 1,200 daily flights across the United States and to Mexico, Canada, and Costa Rica. Alaska Airlines ranked "Highest in Customer Satisfaction Among Traditional Carriers in North America" in the J.D. Power North America Satisfaction Study for 10 consecutive years from 2008 to 2017. Alaska Airlines, Virgin America, and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).